Once you initiate your return at, your refund, exchange, or store credit will be issued within a few hours of your return scanning into the Happy Returns Bar (or delivery service, if you choose a prepaid label). How long does the returns and exchange process take? **Around the holidays, we're flexible with the 30 day deadline. If you order something around Thanksgiving and return/exchange it around Jan 1, that is totally fine. We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging). Mail the package using your preferred carrier to our warehouse at the address below: If that isn’t available, please include the order number (#1234) on a piece of paper in the box. To return an international order, place the item(s) in original packaging, along with the Box Pick Ticket that came with the order. This means that if you live outside the U.S., you’ll need to pay for your own return. How do I do it?Īt this time, Wool&Prince isn’t able to provide pre-paid shipping labels or a return portal for international customers. I live in a country outside the United States and would like to make a return or exchange. You can keep that pair on us! Please do not send worn underwear back to us. Special note for Underwear: We don't accept underwear returns/exchanges, but if your first pair doesn't fit, we'll gladly send you a complimentary pair in another size. Please visit to start your return/exchange. You can print a prepaid label at home or visit your local Happy Returns Bar for a box-free, label-free return experience. We've partnered with Happy Returns to provide two options for a seamless, easy return process. *Exchanges and returns for store credit are free, while returns for refund are subject to a $6 fee. How do I return or exchange a Wool&Prince item? If you would like your order to be shipped with a packing slip without prices listed, simply select the checkbox for "gift receipt" in your shopping bag (located near the checkout button.) If you choose UPS 2nd Day Air or ship an order internationally, the shipping costs are non-refundable on returns. We offer free shipping, free exchanges in the USA for standard shipping. If I return a Wool&Prince item, will expedited or international shipping costs be refunded? If you want to know what the duty fees will be, please contact your local customs department for the rates. Please be advised that you could be charged extra fees by your customs dept. These import duty fees vary from country to country. Many other countries will charge the buyer a VAT or Duty Fee before the package can be collected. If you'd like to avoid Duty charges and potential shipping delays, we recommend that you split the order up into multiple orders to get under the £135 threshold. For orders over the £135 threshold, you may incur VAT and Duty charges by Royal Mail, the courier company, or the customs office. Customers will not incur any additional duties or taxes. UK Customers: per UK regulation, we collect VAT on orders under the UK's £135 import threshold. If it's been over 10 business days and the tracking status is still showing that the package is processing in customs, please work with your local post office to expedite the process. don't be alarmed if your tracking status shows the package in customs for more than a few business days. Please allow 15 to 30 days for a USPS First Class Mail or UPS Mail Innovations shipment and 5 to 8 business days for a FedEx Express shipment. We ship using USPS First Class Mail and UPS Mail Innovations for a $10 flat rate on orders over $100 or FedEx Express for a $35 flat rate on orders over $150. With our warehouse in the Netherlands, customers will receive their orders faster and have a better return/exchanges experience. To create a better experience for our European customers, we're offering a selection of our items through our Wool&Prince Europe store. Depending on the international shipping service you select, international orders can arrive in as little as three business days. We also provide a UPS Ground option for those that have carrier preference. How do you ship and when can I expect my shirt?ĭomestic orders will ship via USPS and generally arrive within 5 business days, unless you choose the expedited 2-4 day shipping option.
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